Service level agreement example. Here are some of the most common types of SLAs: Custom SLA.

Service level agreement example This could include details about the volume and quality of the work or the speed that it will be completed. 5. 95% uptime as part of the service agreement. Usually, the document outlines key details of the service provided, such as the service level (minimum quality A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. The difference between an IT Service Level Agreement (SLA) and a Key Performance Indicator (KPI) is like the Download this IT Service Level Agreement Template Design in Word, Google Docs, Apple Pages Format. Other examples may include Template: creating an in-depth SLA. Professional and easy to use, download in minutes. To help you write your own service-level agreement, consider the following example of what one might look like: Agreement summary: This agreement outlines the internet services that Evergreen Telecommunications is providing for Janet Smith (referred to as the client from this point) starting on February 1, 2022. The following good practice guides and templates apply to drafting a service-level agreement: a. Find examples for IT, cloud, social media, call center, and HR services. jollytech. The use of the word "including" followed by a specific example shall not be Benefits of Service Level Agreements. With our Recruiting Service Level Agreement template, you can outline the scope of the recruiting services being provided, the expected level of performance, and the metrics by which success will be measured. Each specific area of the service scope should be subjected to the same degree of scrutiny. Writing an effective Service Level Agreement (SLA) is a crucial part of ensuring that both parties - the service provider and the customer - understand the quality expected from their relationship. 2. Download This Template SLA Definition Process Defining SLA should involve the participation of all the service owners, process owners, and all other stakeholders from the IT organization. This Agreement What is a Service Level Agreement (SLA)? Service Level Agreement. The service level agreement (SLA) establishes the standards and metrics the service provider will follow for the term of the master agreement. SERVICE LEVEL AGREEMENT . The Service Level Agreement Template Process below allows you to create SLAs in almost no time at all, thanks to Process Street’s variables feature. A Service Level Agreement (SLA) example provides a concrete illustration of how an SLA is structured, including key elements like service description, performance metrics, responsibilities, and penalties. View examples and download a SLA template for PDF, InDesign or Word. Updated 11/01/23. If so, consider how you might leverage that template to meet your needs. Example of a Service Level Agreement: A sample SLA between a company providing IT support services and its client could outline the following: Service Definition: IT support for software applications hosted on the company's platform. It’s important to note the SLA doesn’t alter the original contract’s terms. - Set specific numerical goals that support What Is Logistics Service-Level Agreement? A service-level agreement in logistics presents itself as a detailed contract that specifies what to establish or enhance among operations. Other SLA provisions d. Protect your organization with our Security Service Level Agreement Template. Since it is the most 4. A Service Level Agreement template and example. This agreement will be reviewed on an ongoing basis and updated as needed. com 4. March 31, 2015 | 4 OF 12 Jolly Technologies Inc. The main elements of a good service level agreement c. Our Cleaning Service Level Agreement Template is 100% This marketing and sales service level agreement template can help you: - Promote tighter cooperation, communication, and collaboration between your sales and marketing teams. A master service agreement example could be work plans that are based on specific employment conditions. Service Level Agreement Template - Free download as Word Doc (. in the instance of an acquisition for example. e the service provider) that outlines the level of service provided. TRANSPORT SERVICE LEVEL AGREEMENT This is an agreement between One 2 One Logistics Ltd and our customers with the sole purpose of delivering and collection of goods and products on their behalf. Use this free professional Service Level Agreement template to define the services, standards and success/failure The Service-Level Agreement Template will assist you in determining the expectations and accountabilities for vendor/organization relationships. A service-level agreement is a technology vendor contract between a service provider and its customer that defines the service expected, including performance metrics, service availability, and responsibilities. Tailored for precision, this comprehensive tool helps you outline the terms, responsibilities, and security measures for your A Service Level Agreement (SLA) is a contract that defines clear service expectations in measurable Providing calculation examples in the SLA helps to ensure that the parties interpreting and enforcing the service levels are doing so consistently and correctly. File types: 1. Use this template to: Document primary contacts; Record the purpose of the agreement; Map out process owners and accountabilities; Outline metrics used to measure vendor success 11 Service Level Agreement Templates to track your Service Management Metrics. 1 of this Agreement; Learn what a service-level agreement (SLA) is and how you can use one to align your sales and marketing teams around shared goals. Agreement Template Bundle Business Agreement Template Bundle [bb_toc content=”][/bb_toc] 34+ Sample Service A Service Level Agreement (SLA) is a crucial document that defines the standards, expectations, and responsibilities between a service provider and a client. Standard Delivery Times: • Standard delivery time will be made between 0700 – 1800. PandaDoc’s SLA templates provide a framework for defining the level of service expected by a customer from a supplier. The company might offer 99. 1 In conjunction with this Agreement, State Street and MLIM shall enter into a Service Level Agreement which specifies key performance indicators and delivery benchmarks in respect of the Services and which reflects the performance goals of the parties from time to time. Business Education Finance Legal Life Miscellaneous. For example, this agreement might be between a third-party cloud services provider and a tech company outlining the performance expectations of applications hosted in the cloud. Performance Metrics: Service must be available 99. Service-level agreements have utility in a wide range of industries, with the examples below relating to e-commerce and health care. An SLA example can include a description of the service, points of contact, and compensation or penalties. Service level agreement (template) 6 H O Q G S J K V W W H O Q < W W V Q G $ W W H Z < 1 H W H 7< 7 W J 6 V J 7 6/$ HSRUW ODQ V Service Level Agreement Examples. This type of contract absolutely calls for the need to use industry-specific IT service level agreement template or an ISP service level agreement template for hosting A customer SLA is an organisation and a third-party service vendor agreement. 1 Periodic Review A Service Level Agreement (SLA) is a contract between a service provider and customer. For While this is not an exhaustive list, it covers the most important elements that should be included in your MSP service level agreement template. A service level agreement, or SLA, is a common term for formal service commitments that are made to customers by service providers. In today’s hybrid and multi-cloud world, you need to be more sure than ever that you have a handle on your service-level A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service. 1. It contains critical details Download these 21 Free Service Level Agreement Templates to study them before preparing your very own SLA for professional services to render or to hire. The following are illustrative examples of commitments that are commonly included A service level agreement (SLA) is a binding agreement that benefits both the business and its client. Service Provider has agreed to provide services to the Customer Your service level agreement template Doc should list the exact service you are meant to supply your client. The SLA Management Checklist Template, meanwhile, is for creating SLAs quickly and then managing them over time. A Service Level Agreement can help you as the Provider or the Client by setting out the scope of services provided by the Provider. The service-level agreement template is a document that outlines the level of service that a customer expects from a To help you write your own service-level agreement, consider the following example of what one might look like: Agreement summary: This agreement outlines the internet services that Evergreen Telecommunications is providing for Janet Smith (referred to as the client from this point) starting on February 1, 2022. HubSpot's Sales & Marketing SLA Template is the ideal resource for outlining your company's A service level agreement, or SLA, is a common term for formal service commitments that are made to customers by service providers. 2 "Contract Fee" means the fee stipulated in clause 3. Looking for industry-specific service level agreement templates? Check out 11 SLA examples to track service management metrics. A service level agreement (SLA) clarifies expectations between the service provider and customer. SLAs are Service level agreements (SLAs) can be divided into different types, depending on the specific requirements and structure of the business relationship. Example of a Customer SLA (Template) – Call Center Service Level Agreement Sample. Internal SLAs may apply to help desk services, network or application availability and performance, and any other internal processes. Our checklist slide is designed to help businesses ensure that their SLAs are comprehensive and effective. SLAs are essential in SaaS buying. Service level agreements: template and examples Download and adapt our service level agreement template. As airports are only built to serve as aviation infrastructure A service level agreement is a document that is presented to the clients of a service provider formally. Explore different types of SLAs and download ready-made templates for various scenarios. Other companies might tailor their SLA documents for each company or individual they contract with. Goals and objectives A service level agreement specifies the degree of service you anticipate from a vendor and the penalties that may be imposed if the service is not delivered. Introduction An internal service level agreement is a service level agreement (SLA) that is used to maintain a level of service internally, within an organization, rather than with an external party. Service Level Agreement (SLA) Template. For example, an organisation might hire an office supply company or a design agency to fill specific business needs. Easily Editable, Printable, Downloadable. It's designed to set clear guidelines, performance metrics, and responsibilities to ensure a smooth recruitment workflow. The purpose of this agreement to to ensure that the parties have a clear understanding about the level of service that will be Service Level Agreement (SLA) Metrics by Example. The HR team will be based across Brayford and Riseholme campuses as well as an element of remote working so whilst we Download this Security Service Level Agreement Template Design in Word, Google Docs, PDF Format. 4. In this Agreement, headings are for convenience only and are not intended to be used to interpret the Agreement. Service Contracts Service level agreement (SLA) template (Free) Disclaimer: The information on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials Ensure robust cybersecurity standards with our Cybersecurity Service Level Agreement (SLA) Template. Those would be a great fit for an SLA! Sample agency Service Level Agreement (SLA) docs. Changes to Service Level Agreement 4. It outlines the summary of the service, services recipient, and success of services standard and criteria. - Architecture Templates Service Level Agreement (SLA) Template A Service Level Agreement (SLA) Template is a structured document that outlines the expectations and responsibilities of service providers and clients regarding service delivery in an enterprise context, often aligning with best practices and frameworks such as TOGAF (The Open Group This service level agreement template can help you: - Promote tighter cooperation, communication, and collaboration between parties. Es ist ein A service-level agreement template is often used as an addition to an existing SLA contract, providing more specific details about service expectations. Prepare the service level agreement document. See an example of a Service Level Agreement and download a template to tailor and publish. General Template; Let’s begin with the basic version before boiling it down to industry-specific service level agreement examples. It incorporates strategic business objectives and defines the business’s desired results. If your Service Level Agreement provider has merged with another company, it is likely you will need to renegotiate the terms of the agreement you had previously Drafting a service level agreement is now made easier than ever — download this free service level agreement. This template was developed by DoD ESI for use by DoD customers when negotiating, establishing, and managing Service Level Agreements (SLAs) with software providers. It is now widely accepted that service provision and receipt should be governed by an agreement. An internal SLA only concerns parties from within the company. This Summary of agreement: The first section of the SLA focuses on the overview of arrangement between parties. This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between [Company Name] and [Customer Name] for the provisioning of _____ services. The template includes an agreement overview, stakeholders, review schedule, the agreement (including scope, requirements for the provider and the customer) and the management of the service. Americas. It also covers the primary support provider, service credits for unmet standards, and the entire agreement's terms. The slide provides a user-friendly checklist of essential components that should be included in any SLA agreement. Identify other measurable results that are important to both parties and should be included in the SLA; Examples include: Response time to Employ this SLA (Service Level Agreement) Cloud Computing template when formalizing the terms and expectations between a cloud service provider and a client. A service level agreement (SLA) outlines the obligations of a service provider and their client to one another. Service level agreement b. Clarity and Understanding: Clarity and Understanding: An SLA template is a standardised and recorded agreement that clearly defines the expectations, Editor's Note: This sample agreement may be adapted for use as part of a license for software as a service (SaaS), software, or related technology licensing arrangements between a service provider and customer. Tail Lift: ITIL SERVICE LEVEL AGREEMENT / OPERATIONAL LEVEL AGREEMENT INTRODUCTION SERVICE NAME SERVICE CONTRACT EFFECTIVE DATES PURPOSE What will be provided and how will it benefit customers? SCOPE Include services covered and exclusions. Take a look at the service level agreement templates for recruitment agencies What is an HR service level agreement template? Every company’s human resource department focuses on different aspects of the business—training plans, employee payroll, and marketing strategies. RESPONSIBILITIES Who is responsible and how problems are managed. This agreement sample specifies the scope, nature, and terms and conditions of the service to prevent future complications from occurring. - Keep both parties accountable to each other. Download for FREE today. 2 Subject at all times to the terms and conditions of this Agreement, State Service level agreement template example #4: PandaDoc. A service level agreement (SLA) is an agreement between a vendor and customer that defines what services the vendor will furnish and defines the service standards the vendor is obligated to meet. Revisions made to this agreement may become necessary due to: changes in A charity service level agreement is a crucial document defining the working relationship between two or more parties for a service contract. between: THE COMPANY (as recorded in item 1 of the table below) (“the Company”) INTERPRETING THIS AGREEMENT. , 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 Office: 650-594-5955 Fax: 650-989-2145 www. Prepare your service level agreement document using the information you gathered in the first four steps. In these instances, think carefully about a format that will best suit your needs. Is a Service Level Agreement legally binding? Service Level Agreements are legal contracts, which means that they are enforceable by law and within courts - so long as they are written and used correctly. A service-level agreement (SLA) is a contract between two parties that defines the deliverables, obligations, and expectations of each party. Draft a HVAC Service Level Agreement that will outline all pertinent details for the A service level agreement template includes service levels, service support responsibilities, and a service level performance measure. The fourth template comes from PandaDoc, a piece of document automation software known for its built-in signature feature. An SLA is a contract between a service provider and a customer that defines the level of service, metrics, and remedies. txt) or read online for free. Extra: Tips for Managed Service Providers to consider A Service Level Agreement (SLA) is a negotiated agreement between two parties where the level of service is formally defined. A well-structured SLA typically includes the following key elements: Example: An IT support SLA may commit to resolving critical server issues within 4 hours. This is essential to define the parameters of the service, for the benefit of both the provider and the recipient. In this article, we set out to explain what a service level agreement is, who should use them and why they are a good idea for business owners in the UK. When choosing an AWS SLA, it is important to understand the differing SLAs for each service you use. A service level agreement (SLA) defines the relationship between a service provider and a service user. Learn how to write a service level agreement (SLA) with a sample document and tips. On a simple note, a logistics service As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services you will deliver, the responsiveness that can be expected, and how you will measure performance. A customer-specific service level agreement (SLA) is a contractual agreement between a provider and its specific customers. Usually, a contract takes place between a business and its customers. ProjectManager’s free service-level agreement template for Word Why You Need a Service-Level Agreement Template. • Timed deliveries can be requested. This document outlines a service level agreement between Globe Telecommunications and a customer. August 17, 2021 . Define security measures, response times, and protocols to ensure robust protection, seamless processes, and peace of mind when Download this Training Service Level Agreement Template Design in Word, Google Docs, PDF Format. An agreement Having a robust Service Level Agreement template can help here. The elements of a Service Level Agreement (SLA) template may vary depending on the nature of your business. 2. Layout the services and metrics you expect from your IT business partners, software partners, or in project management. This meticulously crafted document outlines the expectations, responsibilities, and Service Level Agreement (SLA) Template June 17, 2015. The template sets clear expectations for both parties. A Service Level Agreement (SLA) is a formalized contract between a service provider and a client that outlines the expected level of service and performance metrics the In the context of ITSM, a service level agreement (SLA) is a contract between an organization's end users and its internal IT team (i. Here are some examples and templates of what different types of SLAs look like: PandaDoc SLA. PandaDoc’s service-level Service Level Agreement Example. By: NetreoNoaa. Get 3,000+ templates to start, manage, and grow your business with Business in a Box. The document is used for providing a measurable framework for the transaction between a service provider and a client, in this case, a charity organization. The template includes an agreement overview, stakeholders, review schedule, the agreement (including scope, requirements for the provider and the customer) as well as how the service will be managed. The article provides service level agreement samples you can use for internal and external affairs of the business. It is a key component of most technology vendor contracts. This kind covers Ensure smooth business operations and maintain high standards of service with our comprehensive Service Level Agreement (SLA) template. Instantly download Template. CRITICALITY Include a brief introduction of the agreement, relevant parties, service scope, and contract duration. This will help you ensure that your service provider is meeting your needs and delivering the results you expect. It includes a set of promises by the service provider about what the service involves, the acceptable levels of any interruptions or SLA Service level agreement template and downloads. net’s IT Service Level Agreement printable sample template. A property maintenance service level agreement (or SLA for short) is a section of the contract between a service provider (a general property maintenance company or a Service Level Agreement . See examples of SLAs used by schools and get guidance on determining the responsibilities of each party. The Service Level Agreement Template provides a method by which an arrangement between your company and your client can be formalized to deliver specific services, at specific levels of support and maintenance, at an agreed Download your Service Level Agreement Template in Word Doc format. We suggest you make use of our professional [] Service Level Agreement (SLA) Template. An IT service desk, for example, typically agrees to provide technical support For example, the SLA for our popular cloud storage service, Amazon Simple Storage Service (Amazon S3), can be found at Amazon S3 Service Level Agreement. This could happen to an internal SLA, for example, if the SLA you put together Sample service level agreements, SLA templates, and more . This SLA sets forth the agreed-upon standards, metrics, and procedures to ensure Template 3: Service Level Agreement Contract Checklist. Internal Service Level Agreement. Upload your logo, change the terms of the agreement, and make design changes like updating the font type or text color. Here are some of the most common types of SLAs: Custom SLA. United States - Global; For example, if the service includes the creation and What Is a Service Level Agreement? A service level agreement (SLA) is a business contract between service providers and their clients (external) or a department providing service to another department (external). It is intended to ed-mystify the Service Level Agreement process, and enable CIOs and It Service level agreement (SLA) is a document/agreement that describes the scope of services, details of services, availability, quality, recovery times, etc. Service Level Agreement. Here’s a checklist of everyday items included in an SLA: An IT service level agreement is the contract that exists between a vendor or an internal company IT department to provide ongoing and on-off IT administration projects. The document will be the structure SERVICE LEVEL AGREEMENT This General Service Level Agreement (the “Agreement”) dated this _____ day of _____, 20__ is between [Online Customer:_____], herein referred to as “Customer” and Accountants On Mission, herein referred to as “Service Provider” or “AOM”. Start making a service level agreement, both internal and external, to achieve the holistic goals of the company. Cloud Service Level Agreement Sample [*] = Certain confidential information contained in this document, marked by AT&T Service-Level Agreement Table of Contents PandaDocs SLA template. Keep in mind that service-level agreements are often large, IT Service Level Agreement Template (Image by Microfocus) The Difference Between An IT SLA And A KPI. This template serves as a crucial tool for establishing clear benchmarks and responsibilities, ensuring a mutually agreed-upon framework that governs the quality of cloud services. Let’s take a moment to look at how a service-level agreement would work in a real-life situation. Coming to See Us We invite staff to come and see us if they would prefer to speak to someone in person. While a business might have an SLA open with each of its clients, it can also have a separate SLA between its Jan 24, 2025. This template can be used to facilitate discussions with internal Some companies might use a standard SLA template for every vendor agreement. 3. docx), PDF File (. DexForm. This ready to use service level agreement template makes your work easier than ever! Now you can simply edit the document as per your business . Jolly Technologies Service Level Agreement Service Level Agreement | Rev. Below is a detailed example of an SLA between a cloud service provider and a client: 1. Service-level agreements, or SLAs, are simple formal written agreements between recruiters and hiring managers that describe each party’s expectations and responsibilities in the recruitment and hiring process. For instance: This is a Service Level Agreement (SLA) between and . . Elevate employee development with our Training Service Level Agreement Template. By taking the time to create a well-thought-out agreement, you can avoid many potential problems down the road. The Janco Service Level Agreement Template and Metrics tool is designed to make creation of service level agreements far more straight forward. This is the way to hire more quickly and get more approvals from your best candidates. SLAs define the deliverables, timeframe, and metrics to align expectations and help teams succeed. This document identifies the services required and the expected level of The service level agreement defines the level of service that can be expected from the service provider. Plus: Learn what customer service SLAs are, why they matter, and how to write them. doc / . The templates and examples provided in this article should be used as a starting What's a Service Level Agreement? As previously noted, a Service Level Agreement (SLA) is a service contract between two or more parties that specifies the levels of service, responsibilities, and liabilities to which a What Is a Service Level Agreement? A service level agreement (SLA) is a business contract between service providers and their clients (external) or a department providing service to another department (external). You may quickly get services that will take care of the HVAC Future reviews and amendments to this Service Level Agreement This Service Level Agreement commences on January 1, 2021 with the mutual understanding that modifications may be required over time. Make your selection among our SLA collection today and learn how A service-level agreement (SLA) is a contract between two companies or internal teams. Customizing this Service Level Agreement Template is easy. See more A Service Level Agreement document defines service standards and controls quality. Here’s a checklist of common items included in an SLA: Agreement Examples ofSLAs. Supercharge your logistics partnerships with our Transport and Logistics Service Level Agreement (SLA) Template! Seamlessly define expectations, ensure top-notch service, and solidify client relationships. Service Level Agreement Overview. This template contains all the essential details you need to highlight your unique services and draft impactful ii. A great example of an SLA would be a contract describing the scope and particulars of service between an IT management company and its subscribers. Service level agreement is a particular type of agreement Learn how to create and manage service level agreements (SLAs) with free, easy-to-use templates. They’ve created this SLA template which, due to the way it’s written, would be used by those with SLA know-how – or at least by those with experience of legal Page includes various formats of Service Level Agreement for PDF, Word and Excel. PandaDoc is a document automation SaaS company that offers companies and customers built-in 1. 1 "Agreement" means this Service Level Agreement which outlines the terms and conditions, the TOR, any annexures hereto and amendments reduced to writing and signed by both parties; 1. The following are illustrative examples of commitments that are commonly included in service level agreements. It features a nice dark border Free Download this HVAC Maintenance Service Level Agreement Template Design in Word, Google Docs, Apple Pages Format. SaaS is defined as software applications hosted by the vendor where the City does not take ownership of the A customer service level agreement should focus on response times and guaranteed efficiency. We also provide a free, editable service level agreement template in MS Word to get you Free Download this Cleaning Service Level Agreement Template Design in Word, Google Docs, PDF, Apple Pages Format. Business Education Service level agreement sample. It is not enough listing the services; you should include the 4. They might have a service level agreement that defines the Service level agreements (SLAs) provide value for customers and service providers alike, outlining expectations and identifying the customer’s recourse of action in the event that providers fail to live up to their end of the Contract templates. Let’s look at a call center. An SLA template also Note: This article is intended to provide general information about service-level agreements and is not a substitute for professional legal advice. Service level agreements offer multiple benefits that enhance service delivery, customer satisfaction, and operational efficiency. Simple formal written agreements between recruiters and hiring managers that talk about the expectations and the duties of each party in the recruitment and employing method are known as service-level agreements, or Ein Service Level Agreement (SLA) ist eine vertragliche Vereinbarung zwischen einem Dienstleister und seinem Kunden, die die Art und Qualität der Dienstleistung, die erbracht werden soll, genau definiert. Benefits Of Using A Service Level Agreement Template. Once your custom document is shared and completed, A service level agreement (SLA) complements and forms part of an IT master service agreement. The most common types of SLA include: Service Our service level agreement template is expertly designed to impress while saving valuable time for businesses. It includes terms A Cloud Service Level Agreement (SLA) is an agreement that governs the quality of services provided by an organization or company for its customers. 5% of the time monthly. In an HR service level agreement, the officers concentrate on catering to customers’ and workers’ needs. Understanding how to write a solid service-level agreement will help a business establish accountability with service providers and set realistic expectations with stakeholders while also enhancing risk A Service Level Agreement (SLA) is a document that defines the obligations that a service provider and a client have to each other. Stay ahead of the competition, reduce disputes, and keep your logistics operations on the road to success! Streamline communication, and It may also depend on the specifics each party wants to be captured in the document. The agreement can also be between two departments of This SaaS service level agreement example has a clean design with plenty of whitespace and dedicated sections on performance metrics, response times and issue-handling procedures. Introduction This Service Level Agreement (“SLA”) is a contract between [service provider name] (“Provider”) and [customer name] (“Customer”) that outlines the quality, availability, and responsibilities associated with the services provided by the Provider. This Download this HVAC Service Level Agreement Template Design in Word, Google Docs, Apple Pages Format. Elevate your hiring process with our Recruitment Service Level Agreement (SLA) HR Template! This comprehensive and customizable template helps you streamline expectations and deliverables between hiring managers and recruiters. - Keep both teams accountable to each other. These sections are linked to the below sample agreement for you to explore. Strategy & timeline in the service level agreement template Doc. pdf), Text File (. I don’t have a generic agency Service Level Agreement template, but here are some samples online—typically from agencies in the UK: SLA from In the Service Level Agreement Evaluation Options region, select the Include blackout times (planned downtimes) For example, if the Expected Service Level% is 90% and the Actual Service Level% is in the range of 90 to 99%, a This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. iptlgw ohwwtz zpguxf tyorm yjzgk wybxs amrs gsug gaej lupp fnms anogz ezdkjpx lcjdc qkeuffq